Flight cancellation?

Question

My daughter came to visit us over christmas the easy jet flight arrived at Malage 30 minutes late.

They went to Malaga airport checked in Their luggage was put on the plane then they were told the flight was cancelled by this time they should have been at their destination. They waited for the retrieval of their luggage and and were taken to a hotel for the night and were due back this morning.

What are their rights are they entitle compensation and the payment of the excess charge on the car park. The reason for the cancellation was the crew were sick and Easy jet had a standby crew

Answer 1

From the EasyJet Website:



If your flight was delayed by more than one hour (but less than five hours), and you did not fly, you can claim for a credit under our delay policy - please telephone Customer Services on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more).



If your flight was delayed for five hours or more, and you chose not to fly, we will give you a refund of the fare paid via the original method of payment for the journey not made and for the journey already made where the flight no longer serves the purpose of the original travel plan. To claim this refund, please contact Customer Services on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more).



If your flight was cancelled (please refer to our Carrier's Regulations for full details), and you decided not to transfer onto another flight, you are entitled to receive a full refund via the original method of payment, by telephoning Customer Services on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more)>.



If you have a complaint or query regarding lost or damaged baggage, or other issues, please telephone our Customer Services department on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more).

Answer 2

The airlines are under no obligation to provide you with transportation. They can cancel or switch flights at their own discretion. What you can do is if you go through a travel agency you can buy travel insurance that will cover flight difficulties such as hotel stays or meals. In this world most airports only have "slots" so if an airline misses it slot, they can trade it for another slot or wait till their next scheduled slot and lose one. Same goes for maintenance or clean up, anything could have happened. Maybe someone vomited on the plane and they need a cleaning crew to deodorize the plane or the plane is suffering mechanical difficulties. You as a consumer won't be obligated to know why the flight was canceled or changed.

Answer 3

I am not certain but don't think you have any rights but once when i was diverted from luton to stanstead I wrote a polite letter to them enclosing the receipts for my extra out of pocket expenses and said to them I know that they do not have to refund theses out of pocket expenses but would they be kind enough to consider it as an act of good will and they did refund them try that see how you get on they do take a while to answer but will answer you you can get the address from their website

Answer 4

Good luck with any compensation. Easyjet have quite a few appearances in the press over their lack of after sales service.